Refund policy

Returns and refunds

This policy applies to all accessories purchased directly from Healthy Habits Co.

Changed your mind?

Email hello@healthy-habitsco.com within 30 days after delivery with your order number and the item you want refunded. Items must be unused and in their original condition. For an eligible request, we refund the amount paid for the item and applicable item tax. Original shipping charges are not refunded for change-of-mind requests. There is no restocking fee. You do not need to mail the item back; do not send it to the address printed on the parcel. We may ask for reasonable information about the item and its condition to verify the request.

Damaged, incorrect, defective or missing items

Contact us as soon as possible with your order number, a description, and available photographs of the item and packaging. We will review the issue and arrange the appropriate refund or, if you agree, replacement at no additional cost to you. Our voluntary 30-day change-of-mind window does not limit rights you may have under applicable law. We do not require a physical return for these accessories. Customer remedies do not depend on our supplier first reimbursing us.

Cancellations

Contact us immediately if you need to cancel. We will check whether processing can be stopped and confirm the outcome. A cancellation request does not itself confirm cancellation. Applicable cancellation and delayed-shipment rights remain unaffected.

Refund method and timing

We will communicate our decision by email. Approved refunds will be submitted within five business days to the original payment method where supported. Your payment provider controls when the credit appears. If the method cannot receive a refund, we will contact you to arrange an appropriate alternative; we will not substitute store credit without your agreement. Contact hello@healthy-habitsco.com if a refund has not appeared ten business days after our submission confirmation.